Secret to higher NPS in claims

Today the secret to higher NPS scores in claims isn't a secret. It's putting customers first in a digital way. Simple to say, hard to do. Why?

Because they want result faster. Desire the same experience as when using a ride hailing, food delivery or shopping app : minimal buttons, minimal steps, minimal waiting.

Customers loath repeat data entry, not knowing what's happening or misunderstandings.

The good news - there are high NPS scenarios, tools, solutions you can just plug into your environment in under 30 days.

To give you an idea, check out our Remote Appraiser.

It's a sure thing in improving NPS with no risk to your team or existing technology.

Previous
Previous

Improving KPIs and lowering customer minutes

Next
Next

Internal vs customer conflict in digital