INsurance2
DIGITAL CUSTOMER

An insurance claims specific own-IP solution on top of Microsoft Dynamics 365.

Digitalizing all insurer processes from claim fling, processing and operations.

Introduced through the IN2 Insurance Digitalization Standard.

Claims are where the value
is made or lost.

We realized that the only way to help insurers create value will be through an indepth understanding of the insurance business and helping shape tools that support its digitalization.

Our 25 years of experience in building, operating and maintaining insurer core systems came in handy. We used this basis of our expertise to develop a standardized best in class solution on a proven global and easily scalable platform. It proved to be suitable for all insurance companies. OUT OF THE BOX it covers 80% of real life cases, leaving 20% for insurers to address with internal development or existing partners.

Insurance2DigitalCustomer - Claims handles all insurance types (life & non-life).

It enables process driven customer centric claim resolution, from notification to settlement, with predefined process steps, actions and tasks, providing user all information required in specific process step within single user interface. It includes not only information from back-end system but also related documentation overview, omni channel communication capabilities (internal and external) and 360° customer view.

Why it makes sense to build on top of Microsoft Dynamics 365, a world class platform?

Because there are many ways to fail in digital claims, all potentially leading to multi-million write offs, losing years of time or both. That is why IN2 is using Microsoft Dynamics, a platform with 99.9999% uptime and enterprise compatibility. The advantages are many:

1) We are bringing to insurers the newest innovations of this customer experience platform.

2) We are solving the long implementation time problem.

3) We are lowering risk with a high certainty product using 80% preconfigured workflows as a starting point of our engagement. Leaving only configuration sprints to be done, giving high control to the internal IT team and leveraging the high availability of platform specialists.

Schedule a call to see:

  • Quick claims solutions from que

  • 360 degree customer view

  • Settlements

  • Drag&Drop document input and preview

  • Templates for customer communication

  • Task management & SLAs

  • Use cases and testimonials