Remote Appraiser

 
 

View damage and capture evidence from customer’s smartphone

Synced with their case file and integrated into your existing CRM and case management workflows.

 
 
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10x faster and with 100% compliance

 
 
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Send SMS invite.

When an appraisal is necessary, the agent launches the app and sends an SMS invite to the customer’s mobile number. Customer information is retrieved from CRM and the call is logged as part of your omnichannel history.

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Control the recording.

The customer holds their phone and points it in the direction of the damage per instructions of the agent. Once the damage is visible, the agent triggers a photo or video recording remotely, capturing the evidence.

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Retrieve evidence.

Photo and video evidence is copied to your appraisal agent’s device or synced directly with your CRM or document management system, depending on chosen level of integration.

 
 

Simple user interface for appraisal agents

 
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Standalone or integrated.

 IN2 Remote Appraiser can be licensed as a standalone solution, connected only your Active Directory or other user authentication systems.

Or it can be fully integrated as a part of your claims case management process. A special Connector Module is deployed, which makes selection of data sources and services easy and secure.

 

Lead time

The service is delivered to customers within 30 days after confirming the order and providing access to a pre-configured IT environment.


Solution components

  1. Customer mobile app

  2. Appraisal agent web app

  3. Media server

  4. Node.js server


Technical requirements

Virtual environment for installing Docker. The ability to access Node.js and media server through DMZ (specifically defined endpoint).

 
 
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“We needed a quick win for agents and customers and IN2 delivered on both fronts with the Remote Appraiser.”

— June 2020

Customer Stories

Generali and Uniqa use Remote Appraiser
Generali implements Remote Appraiser
Generali implements Remote Appraiser

Generali Slovenia and IN2 completed the implementation of INsurance2 Remote Appraiser earlier this month, a cloud solution for digital damage inspection during claims.

Remote Appraiser lets agents initiate a call with customers, assume control of the smartphone camera and capture photo and video evidence of the damage.

This makes appraising damage less intrusive for the majority of customers and provides Generali access during times when physical contact is not possible. It also reduces the need for the customer to re-input know information.

Read More →
UNIQA Implements Remote Appraiser
UNIQA Implements Remote Appraiser

In the last few months, we’ve been working hard with customers, implementing the Remote Appraiser.

Some like a light and quick standalone deployment, while others prefer to connect their CRM, CORE and document management systems from the start.

All these scenarios are perfectly fine, because we’ve built the Remote Appraiser in a way that makes it easy for insurers to deal with hard IT project choices.

Read More →

 

Pricing

 

€700

Monthly package for up to 99 agent users.

Additional agent user subscriptions can be bought for €7/month/user with discounts available for larger deployments.

Insurer customers can use the mobile app for free.

 

€600

Connector module

For fully integrated deployments a connector module subscription is needed. It provides all integrations out of the box and makes it easy for you to specify which data is retrieved or sent between CRM, IN2 Remote Appraiser or other services. This module is not necessary for standalone deployments.

 

€7,000

Initial installation

For both the standalone or integrated version there is an initial installation service charge of 7.000€, which includes installing the application, setting up SMS messaging, basic graphical customization to match the appearance to your color scheme and logo, user directory integration, testing and onboarding.

 

Price on request

Integration with existing claims processes

IN2 Remote Appraiser can be fully and seamlessly integrated into your existing claims workflow by adding the following integrations:

  • Case management integration

  • Omni-channel communication history

  • Automatic image transfer to case file

  • Booking meetings with customers based on appraisal agent schedule

  • Individual profile for agents

  • Request for additional information from customer

  • Automatic sync of customer additional info with claims case file

  • Customer review option for all closed claims cases

  • Sync of all activities with the customer CRM profile