Generali Slovenia and IN2 completed the implementation of INsurance2 Remote Appraiser earlier this month, a cloud solution for digital damage inspection during claims.

Remote Appraiser lets agents initiate a call with customers, assume control of the smartphone camera and capture photo and video evidence of the damage.

This makes appraising damage less intrusive for the majority of customers and provides Generali access during times when physical contact is not possible. It also reduces the need for the customer to re-input know information.

In the last few months, we’ve been working hard with customers, implementing the Remote Appraiser.

Some like a light and quick standalone deployment, while others prefer to connect their CRM, CORE and document management systems from the start.

All these scenarios are perfectly fine, because we’ve built the Remote Appraiser in a way that makes it easy for insurers to deal with hard IT project choices.